Right of return

The Consumer Customer has the right to withdraw from the contract without any penalty and without specifying the reason within 30 (thirty) days of receipt of the goods by registered mail with return receipt to be sent to the company's operational headquarters at the following address: Aerservice Equipments srl - Viale dell'Industria, 24 - 35020 Legnaro (PD), declaring its intention to exercise the right of withdrawal and indicating the order number, invoice number, code and quantity of the articles, if the withdrawal is partial ( only in the case of the purchase of multiple items) or total and the bank details to obtain the refund transfer (Iban code of the invoice holder). The communication must include an attached copy of the withdrawal form,downloadable at this link, duly completed.

The seller will reimburse the price within the maximum term of 14 (fourteen) days from the day of receipt of the communication from the Consumer. In any case, the seller will have the right to withhold the refund until the date of receipt of the goods or the Consumer demonstrating that they have been sent back.

The direct costs for returning the goods are borne by the Consumer. The shipment for the return of the material, until the confirmation of receipt in our warehouse, is under the complete responsibility of the Customer. The seller is not liable in any way for damage or theft/loss of goods returned by shipments not insured by the Customer.

The product can be returned, carriage paid, only if:

  • It is returned by the direct buyer
  • It is returned within 30 days of purchase
  • It is still in production, it was not part of a promotional batch or special order
  • It has not been used, is still in its original packaging and can be sold as new

The right of withdrawal is instead excluded in the following cases:

  • Lack of original packaging
  • Absence of integral elements of the product (e.g. manuals, accessories and in general different conditions in which they were delivered)
  • Damage to the product (e.g. products that are not substantially intact, used or that show discrepancies, deterioration, signs of wear and/or alterations of any kind)
  • Purchase of customized products according to the indications requested by the Customer
  • The non-consumer customer does NOT have the right of withdrawal.